Exchanges & Returns

You may exchange the size or color of the same item, as long as it’s still in stock.

Please attach photos of the items when submitting your exchange or return request.

In accordance with the Israeli Consumer Protection Law, you may cancel your purchase and receive a refund within 14 calendar days from the date of receiving the item or the transaction details (whichever is later).

Refunds are issued minus 5% or ₪100—whichever is lower—and include a return shipping fee of ₪15.

Refunds will be processed to the original payment method within up to 15 business days.

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How to Make an Exchange or Return

• Your first exchange per order is free of charge (including home pickup) and must be requested within 15 days of receiving your order.

• Returns are collected via courier pickup for a fee of ₪15.

• A second action (such as an additional exchange or return for the same order) will incur a ₪30 shipping fee.

• Additional payment, if required, must be completed within 2 hours of submitting the request. If payment is not made on time, the request will be cancelled.

• Coupon codes used in the original purchase cannot be re-applied during an exchange, and new coupons cannot be used in the exchange process.

• Please attach the return label provided with your order to the outer package.

• To start a return or exchange, please contact us via WhatsApp at: +972 50-361-5561

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Return & Exchange Conditions

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To approve your return or exchange, please make sure the item meets the following standards:

• The item is new, unworn, and free of hair.

• The item is free of odors (smoke, perfume, detergent) and has no deodorant marks or stains.

 Refund Policy...

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.